1. Information we collect
We collect information you provide when you sign up, complete an assessment, invite team members, log incidents or contact us. This includes name, email, business details, assessment responses, incident records and support messages.
We also collect technical information such as device type, browser, IP address and basic usage events to keep the service reliable and secure.
2. How we use your information
- To provide the service, calculate your security score and generate recommendations.
- To manage your account, billing and support.
- To improve the product, train employees and prevent misuse.
- To comply with legal obligations.
3. Sharing
We do not sell your business information. We share limited information with vetted providers who help us run the service (hosting, email delivery, analytics) under contractual protections.
4. Data retention
We retain your data while your account is active. When you delete your account, we remove your data within 30 days, subject to any legal retention requirements.
5. Your rights
You can access, export, correct or delete your data at any time from your account settings, or by contacting us.
6. Security
We use encryption in transit and at rest, role-based access controls and regular backups. No online service can guarantee absolute security.
7. International transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards.
8. Contact
Questions about this policy? Email hello@lumetrashield360.com.