1. 30-day money-back guarantee
If you are not satisfied with your Lumetra Shield360 subscription, you may request a full refund within 30 days of your order date — including change of mind. No explanation is required.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all refunds and returns.
- Visit paddle.net and enter the email address you used at checkout to find your order and request a refund, or
- Email us at hello@lumetrashield360.com with your order details and we will arrange the refund with Paddle on your behalf.
3. Processing times
Approved refunds are issued by Paddle to the original payment method. Funds typically appear within 5–10 business days, depending on your bank or card issuer.
4. Renewals and cancellations
You can cancel your subscription at any time from your billing settings or through Paddle. After cancellation you keep access until the end of the current billing period. If a renewal charge was unexpected, contact us or Paddle within 30 days of that charge and we will refund it.
5. Questions
For any billing or refund question, email hello@lumetrashield360.com. Paddle also provides customer service for all orders at paddle.net.